Managing Appointments, Queue & Tokens
The Clinic Workspace replaces paper registers and chaotic waiting rooms. It provides an intuitive, real-time command center for today's patient flow with automated sequential tokens.
The Patient Queue & Token Lifecycle
Daily Patient Token Lifecycle
How a patient progresses through the clinic's waiting room
1. New Appointment / Walk-in
Search mobile or create guest
2. Token Issued
Sequential daily token assigned
3. Waiting in Queue
Reception monitors waiting count
4. Consultation Status
Mark as Visited, Not Visited, or Cancelled
Step 1: Creating an Appointment / Walk-in
Click the "+ New Appointment" button in the workspace top bar. The booking modal supports two seamless flows:
- Returning Patient Search: Enter the patient's 10-digit mobile number. The system retrieves existing patient details and family profiles automatically.
- Walk-in / Guest Registration: If the patient is new, enter their name, phone number, and age directly to book without delay.
Step 2: Doctor & Slot Selection
Select which doctor the patient wants to consult. The system loads that doctor's real-time schedule and presents only valid, available time slots. Confirmed slots immediately update across both the clinic and doctor dashboards.
Step 3: Managing Today's Queue
Token #01 — Rohit Mehta (34/M)
Consultation Complete
Token #02 — Sunita Deshmukh (45/F)
Waiting in Lobby (Doctor 1)
Token #03 — Ananya Rao (12/F)
Waiting in Lobby (Doctor 2)
Token #04 — Vicky Kale (28/M)
Patient Did Not Arrive
Queue Status Options
| Status | When to Use | Impact on Slot |
|---|---|---|
| Waiting | Default status upon booking. Patient is in the lobby or scheduled for today. | Slot is reserved. |
| Visited | Doctor has finished the consultation. | Consultation recorded, counts towards visited total. |
| Not Visited | Patient did not show up for their appointment. | Slot marked as no-show. |
| Cancelled | Patient or clinic cancelled the appointment. | Slot is released and can be re-booked. |
Frequently Asked Questions
QCan two patients get the same token number on the same day?
No. Daily tokens are strictly sequential (1, 2, 3...) per clinic date, ensuring zero duplicate tokens.
QCan a receptionist book an appointment for tomorrow or next week?
Yes. The booking modal includes a date picker allowing advance bookings based on the doctor's working shifts.
In this categoryClinics & Hospitals
- What is DialDoctor for Clinics & Hospitals?
- Who Can Create a Clinic or Hospital Profile?
- How to Create a Clinic or Hospital Profile
- How to Add and Manage Doctors
- How to Set Clinic/Hospital Closed Days
- How to Mark a Doctor as Unavailable
- How to Add Staff and Assign Roles
- Managing Appointments, Queue & Tokens
- How Clinic/Hospital Availability & Operations Work
- Why Use DialDoctor for Your Clinic or Hospital?