How to Add Staff and Assign Roles
DialDoctor features enterprise-grade Role-Based Access Control (RBAC). You can grant receptionists and managers specific permissions so they can operate the daily queue without exposing clinic settings.
Roles & Permissions Matrix
Role-Based Access Comparison
Owner
Full administrative control. Can manage clinic settings, affiliate doctors, invite and remove staff, and oversee all operations.
Manager
Operational supervisor. Can manage daily appointments, organize queues, coordinate doctors, and supervise reception desk.
Staff / Receptionist
Front desk access. Dedicated to patient lookup, walk-in creation, appointment check-in, and token status updates.
Adding a Staff Member
Staff Member Addition Steps
1. Staff Tab
Go to the Staff section in the Clinic/Hospital Workspace.
2. Click "+ Add Staff"
Open the staff creation modal.
3. Enter Mobile Number
Enter the staff member's registered 10-digit mobile number.
4. Assign Role
Select "manager" or "staff" from the dropdown.
5. Confirm
Staff member can immediately log in and access the workspace.
Suspending or Removing Staff
Owners can instantly suspend or remove a staff member's access at any time. A suspended user is immediately blocked from entering the workspace while retaining historical appointment audit logs intact.
Frequently Asked Questions
QCan a staff member see other clinics I own?
No. Multi-clinic isolation guarantees that staff members only have access to the specific facility they are assigned to.
QDoes a receptionist need a doctor profile?
No. Receptionists only require a standard DialDoctor login. They access the workspace directly.
In this categoryClinics & Hospitals
- What is DialDoctor for Clinics & Hospitals?
- Who Can Create a Clinic or Hospital Profile?
- How to Create a Clinic or Hospital Profile
- How to Add and Manage Doctors
- How to Set Clinic/Hospital Closed Days
- How to Mark a Doctor as Unavailable
- How to Add Staff and Assign Roles
- Managing Appointments, Queue & Tokens
- How Clinic/Hospital Availability & Operations Work
- Why Use DialDoctor for Your Clinic or Hospital?